We understand that shipping rates can get complicated which is why we use a flat rate method (rates below) to ship products to you.
Shipping Methods
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US Standard: If you selects standard or ground shipping on your site, we will use this method to ship your order. Orders may ship via USPS, UPS FedEx or various regional shippers.
US Expedited: If your customer selects 3-Day, 2-Day or Next shipping, we will use this method to ship your order. Orders may ship via USPS Priority/Express, UPS FedEx or various regional shippers.
Canada Standard: If you select to ship their order to a Canadian postal code, we will use this method to ship your order. Orders may ship via USPS International, UPS or FedEx. Please note, we cannot be responsible for duty charges.
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US Standard: $9
processing time + 4-7 business days
US Expedited: $20
processing time + 1-3 business days
Canada Standard: $25
processing time + 5-10 business days
Policies
Canadian shipping: Unfortunately, we do not have any control over what (if any) duties will be charged by Canadian Customs, therefore the customer is responsible for any possible duties at the time of delivery by Canadian Customs. Any personalized order refused by customers attempting to avoid duties charges cannot be returned for a refund. Non-personalized orders can be returned for a refund, minus the cost of shipping, duties and a 20% re-stocking fee.
Delivery time frame. All in stock items are processed (including personalization) in accordance with the processing time frame listed on the product detail page and then are shipped via the method desired. Due to factors such as unexpectedly high demand for a product, some items may take longer to process. If a situation like this arises we will notify you via email (order related email) promptly.
Insufficient address or package refusal. If you make a mistake when entering the shipping address during checkout or provide insufficient delivery information we will have to charge you an additional delivery fee or correction fee of $15.00 for U.S. orders and $25 for Canadian orders, which will be charged to your credit card on file. Furthermore, if you refuse a package at the time of delivery and want that package re-shipped we will charge you the US Standard, US Expedited or Canada Standard rate based on the original order total to re-ship the package. This amount will be charged to your credit card on file.